Dementia Care in London's West End.

A safe, secure, and nurturing home where residents living with dementia and Alzheimer's disease are valued, loved, and respected.

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A house numbered 41 with a sign that reads 'Chapin House' with a blue flower, surrounded by colorful flowers and greenery, under a blue sky.

Franklin House

(519) 472-8882

41 Capulet Walk,
London, Ontario
N6H 5W4

Chapin House 

(519) 657-4468

35 Capulet Walk,
London, Ontario
N6H 5W4

General Manager

A Look Inside Highview London

This virtual tour offers a look inside our homes in London and Kitchener, Ontario, where people living with dementia, including Alzheimer’s disease, live within small, supportive communities that feel like home.

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A young woman and an older woman are sitting on a couch, smiling and holding hands. The older woman has short gray hair, glasses, and is holding a walking cane. They are in a bright, cozy living room.

Small by Design

A Peaceful, Home-Like Setting

Highview London is comprised of two Houses: Franklin House and Chapin House. Each House includes two cottages joined by a hallway. Constable Cottage and Harris Cottage are within Franklin House. Taylor Cottage and Smith Cottage are within Chapin House.

Each cottage is home to 12–13 residents and includes both private and shared living spaces. This intimate scale means residents are truly known by our team, their histories, routines, and the details that make them who they are.

A young man in an orange shirt and gray pants handing a coffee cup to an elderly woman in a wheelchair, who is wearing a brown jacket and pink pants, smiling at each other outdoors on a sunny day.

Your Day, Your Rhythm

A Familiar Flow of Care

At Highview London, our philosophy of care is resident-focused. The rhythm of the day, activities, meals, and personal care is guided by the resident rather than an imposed schedule. Residents wake, dine, and move through their day in ways that feel natural to them.

"We help families support their loved ones in making the transition from their current home to Highview, where they come to feel comfortable and settled, where we make things just a little easier. Our approach is to gently guide residents through their day with love, encouraging independence wherever possible and providing support whenever needed." - Joy Birch, President, Highview

Aerial view of a city skyline at sunset, with tall buildings, a park with a baseball field, a river, and bridges.

Faces You Know

At Home in an Established London Neighbourhood

Located in an established residential neighbourhood in London's West End, Highview is close to parks, churches, and long-standing community connections. Many residents are lifelong Londoners, allowing friends and extended family to visit easily.

Our secure perennial walking gardens are tucked within the neighbourhood, giving residents safe daily access to fresh air and the changing seasons.

A caregiver and an elderly woman with a cane talking and smiling in a common area of a senior living facility, with other seniors seated and reading nearby.

Close to the Care You May Need

London Health Sciences Centre · St. Joseph's Health Care London

Available to collaborate with geriatric specialists and memory clinics. Residents may choose to roster with Highview’s family physician, who has extensive experience in geriatrics and dementia care and provides regular in-home visits.

“We are very pleased that we have found a new home for our mother. At 98 years old she has lived a vibrant, active and caring life and is now living at Highview with the dignity and care she deserves. We are grateful to he team for their kindness, individualized care and attention that they provide to our Mom everyday. She has settled in to Highview easily and enjoys the friendships, activities and caring environment.”

— Karen

Care & Features at Highview London

Simple illustration of a padlock symbol, outline in red.

Secure environment with keypad-controlled entrances and exits

Outline of two potted flowers with large petals and leaves in a simple style.

Secure outdoor gardens with enclosed walking paths

Outline of a key with a circular head and jagged shaft on a black background.

Private suites with accessible ensuite bathrooms

Icon of a knife and fork crossed over each other, indicating food or dining.

Chef-prepared meals & specialized dining support

Line drawing of a person assisting an elderly person with a walker.

Assistance with bathing, dressing, & personal care

Outline of a person standing next to a shield with a medical cross, representing health insurance or healthcare protection.

Dedicated, specialized associates available 24/7

Outline of a folded map with a location pin

Intuitive cottage design that supports wayfinding & familiarity

Illustration of a spray bottle and neatly stacked folded towels.

Housekeeping, laundry, & linen services are included

Illustration of a medicine bottle with two pills in front.

Medication administration & monitoring

A stylized red stethoscope illustration with the chestpiece at the bottom and the tubing forming a U shape.

Access to visiting medical & therapeutic services (as arranged)

  • A bedroom with beige walls, a white bed with pillows and beige blanket, a window with curtains, a black dresser, a reading chair by the window, picture frames on the wall, and a nightstand with a lamp.
  • White kitchen with open cabinets, two framed signs labeled 'COW' and 'PIG,' a white backsplash, stainless steel sink, soap dispenser, dish towel, dishwasher, and stove.
  • A backyard with a pathway, lush greenery, a gazebo with a white canopy, and a house in the background.
  • A clean, accessible bathroom with a toilet, a wall-mounted cabinet, a sink with a countertop, a towel rack with a towel, and a black-framed piece of wall art that says 'Hello Gorgeous'.
  • A cozy bedroom with a bed, white bedding, and a decorative pillow, flanked by two nightstands with matching lamps, a cream armchair near a window, and wood flooring.
  • Modern kitchen with white cabinets, stainless steel appliances, a kitchen island, open shelves, and decorative baskets on the wall.

The best way to know if Highview is right for you, is to visit.

Come see the home and meet the team. There's no pressure. Just an open invitation to see what home feels like here.

Not ready for a tour, just have a question?

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